ASSOCIATES (vol. 3, no. 1, July 1996) - associates.ucr.edu
_WHAT DOES GIVING OUR BEST MEAN?_ Part One by Ed Gillen Office of Human Rsource [Editor's note: Ed Gillen gave the keynote address at the University of Wisconsin-Madison, School of Library and Information Studies annual conference on March 25, 1996. His address is being published in _ASSOCIATES_ in two parts. In part one, Ed defines "giving our best" and describes his involvement in professional associations. His article concludes in the November issues of _ASSOCIATES_.] Good morning! I'm honored to be here today and I'd like to thank Linda Mundt and the University of Wisconsin-Madison School of Library and Information Studies for inviting me to address your conference with the theme "Giving Our Best: Team Building through Self Empowerment". I don't know about you, but when I first heard what the theme of the conference was, I asked myself "what does that mean and who are we talking about"? Are we talking about just library support staff giving their best or are we including library associations and the entire library community? Who's on that team that we're suppose to be building and for what purpose? What do we really mean by self-empowerment? Those two terms - team building and self-empowerment - are thrown around a lot these days. They are interrelated with each other and each are important on its own. But how do they tie in with "Giving Our Best"? So, when I was asked to come up with a title for my keynote address, I took the easy way out and told Linda how about "What Does Giving Our Best Mean"? I would like to share with you my perspective as to what "Giving Our Best" means and my viewpoint on how team-building and self-empowerment play a role in 'Giving Our Best'. I would like to begin by referencing the online workshop that I developed and facilitated last June on LIBSUP-L. It was called "The Library Support Staff Movement: Milestones, Vision, and the Road Yet Travelled". One of the reasons I developed this workshop was that I felt it was necessary to have library support staff identify that they did, indeed, have a history and that history showed advances in a movement toward fair employment practices or worker rights. The response was great and I got a lot of good feedback about the workshop. However, there were some individuals who ridiculed me for even suggesting that library support staff were in a movement for fair employment practices or rights. Well, it had become quite clear to me, from my sixteen year career as a Library Technical Assistant at the New York State Library and from what I was witnessing in the library profession, that library support staff were in a movement for fair labor practices and rights. One only had to look to the remarks coming out of the nationwide library support staff focus groups that were later captured in the 1991 ten issue papers published by the World Book/ALA Goal Award Project on Library Support Staff to see that the issues were fair employment practices or rights issues and that these concerns were systemic throughout the library community. What were some of those library support staff issues? Lack of respect; being stereotyped; terminology - especially as it relates to what to call support staff. Unequal treatment, outright exclusion, not being valued, and not being accepted as members of the library community. In some libraries, librarians and support staff were not allowed to co-mingle. I'm not talking about the nineteen fifties here...I'm talking within the last ten years. Other issues included not having a voice or vote in decisions that affect their job or their career, responsibility without the authority, low wages and unequal pay. If you look back at the great movements throughout our history - whether the labor movement, the movements for civil rights or for equal gender rights, the purpose of each of those movements were (and in some cases still are) to generally right a wrong or to change the status quo. Of course, I would never consider the library support staff movement on equal footing with any of those movements, but, there are similarities between the issues that launched those movements and the ones found in the library support staff movement. Now, you're probably saying, "Boy, where's Ed going with this?" and "Why would he begin a keynote on 'Giving Our Best' by alluding to what could easily be considered the library community 'giving its worst'"? Well, I believe that it sometimes takes the worst to bring out the best in all of us. It is the worst that makes one want to take the initiative to act, to take charge, to make things better. When I began to write this keynote, I came across this coincidental fact - today, March 25th, is the 85th anniversary of the New York City Triangle Shirtwaist Factory Fire that left 146 workers dead, most of them young immigrant women. It became a tragic yet defining moment - a turning point - in the labor movement. That tragedy brought about numerous and significant legislative reforms that have made the workplace better and safer. During the "Milestones" portion of the workshop, I asked LIBSUP-L subscribers to list what they believed were the defining events in the library support staff movement and how that event contributed toward that movement. Some of the milestones listed were the creation in 1967 of the Council on Library/Media Technicians (or COLT) as the first national association for library support staff; the creation in the late eighties of two independent library assistant organizations - the New York State Library Assistants' Association (or NYSLAA) and the New Jersey Association of Library Assistants, and; in 1993 the creation of the American Library Association Support Staff Interests Round Table. The term "movement" as it relates to library support staff was actually coined in 1989 by John Berry, Editor of _Library Journal_. In an editorial entitled "The Other Librarians", a milestone in itself, he described the leaders of the library support staff community as those who "keep the new movement on the march". That movement was the formation of support staff associations taking the initiative to meet their own needs. The movement has milestones beyond the organization of support staff associations. All total there were over 30 milestones listed - from the election of Lucy Schweers of Colorado as the first known library support staff person to hold office in a statewide library association to the creation of the support staff journal _Library Mosaics_, the aforementioned LIBSUP-L, and _ASSOCIATES: The Electronic Library Support Staff Journal_. Every day there are new milestones because people are taking the initiative to act. The "Soaring to Excellence" teleconferences and the webpage for the Library Support Staff Resource Center are just the latest milestones in the movement. Many individuals of the workshop noted that the real milestones were the small changes taking place at their library. I agree, and collectively those changes and the stories behind them are truly the heart and soul of any movement. I would like to share with you my story ... My story began in 1980 over money, semantics and an attitude. It was then that the New York State Departments of Budget and Civil Service reevaluated my paraprofessional Library Technical Assistant title and determined that I should be paid at the same rate as the Senior Clerk position - a downgrade of two civil service pay grades. My library administration didn't fight it and I was furious! After all, here I was doing original descriptive serial cataloging where I had to have working knowledge of three to four technical and cataloging rules manuals, and where my work was not only seen by our onsite patrons through our online catalog, but seen and used by libraries all across the world. I didn't think that I was better than the Senior Clerks -- I just felt that I had greater responsibility than they did and deserved more money. As a matter of fact I was doing work more similar to the cataloging librarians. When I pointed that out to the cataloging librarians they said, 'Library Technical Assistants create and input "NEW" records while librarians do original cataloging.' Semantics! Thus began a long journey not only to restore my pay, but for recognition that what I did was as important as what the librarians did. I started researching journals at the professional literature collection and what I found out was that this was happening in technical processing units all across the United States. Every journal had quotes like, 'Due to the automation of libraries, tasks previously assigned to librarians are now being 'passed down' to support staff.' Fine, okay, - but what about paying me what librarians were paid? What about respecting me as a professional for doing the tasks that were once considered the domain of the professional? Just a side note -- when I was looking at the journals in the professional literature collection, a librarian came up to me and said I wasn't allowed to use the collection because I wasn't a 'professional.' Even though I didn't make any early head way in my journey - my reading about the profession got me interested in what was happening in the profession. I seeked out other support staff who were also interested. There weren't any! At about this time our library got a new director and he opened up the senior staff meetings for all staff, and he also encouraged support staff participation on most library committees. I started attending the staff meetings and I also volunteered to serve on many committees. I even became the first support staff person to Chair a State Library Standing Committee. This brought me the scorn of both librarians and library assistants alike. My co-workers told me, "it wasn't going to get me anywhere". Well, I have learned over the years that when you try to help your library meet its needs, they in turn try to help meet yours. I eventually received the support of my library administration in my effort to upgrade the Library Technical Assistant position five salary grades. It occurred in 1989. This episode in my library assistant career taught me that sometimes you have to fight long and hard for the things you believe in. My story didn't end there. All my efforts and involvement were bringing me to the realization that I was in a library assistant career. The day that really made me come to the full realization that this was a career was the day that a brochure landed on my desk announcing the New York State Library Assistants' Association conference. I didn't know there was such a thing. Due to my interest, I was sent. There I met others like me, talking about similar issues and challenges, all hungry for professional development. Many of you probably felt the same way I did when you attended your first library assistant conference - you want to scream 'I AM NOT ALONE!' That support group environment - unlike my library environment - offered a safe place where we all respected each other and our thirst for knowledge was filled by informative workshops. Soon after that conference I received a notice that a library assistant named John Kissinger was forming a regional Capital Area Library Assistants group in the Albany area. I took time off to attend one of their early meetings and there I met others who shared in my excitement over what was happening. We all agreed that the statewide conference was great but instead of waiting a whole year for our needs to be met again - let's take care of them ourselves more frequently and closer to home. At one of our regional meetings we discussed publishing a newsletter. Since I had some previous experience, I was immediately volunteered. Being an editor forces you to take a more active involvement not only in your professional association but in your profession. I would scan numerous journals and newsletters looking for information that related to library support staff. Often, I would come across news that local or statewide committees were being formed to discuss issues that focused on or around support staff. I always stepped forward and asked if there was any support staff representation on those committees? The answer was usually no and the reason usually given was that they assumed library support staff didn't care or want to get involved. Over the course of the next four years, I went from regional newsletter editor to statewide conference planner to regional Committee Chair to statewide newsletter editor and Executive Council member of the New York State Library Assistants Association to elected member at large of the ALA Support Staff Interests Round Table. As editor of the _NYSLAA Network Connection_, my editorials received statewide attention. With the creation of LIBSUP-L in 1992, my thoughts and ideas were posted for the world to see. One of those ideas led to the creation of ASSOCIATES: the electronic journal for library support staff. However, it took action on the part of people like Paulette Feld, Katie Buller and Kendall Simmons to make it work. People began to invite me to speak around New York State and eventually around the country. And, well, here I am... I told you this story not to brag or to say you should be like me or to scare you into thinking that if you volunteer to serve on a committee at your library you'll end up giving keynote addresses in front of hundreds of people. I told this story as one example of a person who decided to do something - to try to restore and raise my pay. It led to my involvement at my library, involvement in my profession and my professional association and an appreciation for libraries and what they represent. It also led to an appreciation of all those who took action before me and with me to enable me and other support staff to give our best. Library support staff all around the world are taking action and are getting more involved. They are giving their best and because they are they are changing the way library support staff, libraries and library associations work. They are changing the way library support staff see themselves - in a library career not just a job. They are changing the way support staff view libraries and librarians and they are changing the way library support staff are viewed by librarians, library administrators, associations and others in the library community. The American Library Association is in its fourth year of its publicity campaign 'Libraries Change Lives' and as far as I'm concerned - working in libraries changed my life. The real news that should be publicized is that because library support staff have decided to take the initiative, to get involved, to act - the culture of the library community has changed and I believe it has changed for the better. However, change takes time - whether you are talking about changing the library workplace, changing your community, changing legislation or making changes in your life - change takes time. Some of you who are here today might want to see changes for the better. Your choice is to do nothing, maintain the status quo, spend your time complaining about your situation, claiming victim status or your choice is to take the initiative to make things better. One way I've heard empowerment explained is doing what needs to be done rather than simply doing what one has been told to routinely do. My definition of self-empowerment would be doing what needs to be done rather than waiting for someone else to do it and doing what needs to be done rather than simply doing what one has routinely been expected to do. An empowered act by definition, is exercising initiative beyond or outside the conventional norm. Library support staff aren't waiting for managers to walk the talk when it comes to empowering them. Support staff have taken it upon themselves to walk it in the actions they have taken. They are breaking the conventional norms of what is expected of support staff and are going about creating the new norms. So, you can see that I believe that giving our best as it relates to library support staff is getting involved ... taking initiative ... taking a broad ranges of actions. I would like to thank each of you for taking the initiative to come to this conference today. Some of you may be here on your own time and your own money - I applaud your efforts. You truly are giving your best. What else does giving our best mean? It means not giving up when your actions are initially met with obstacles. At conferences like these I always meet people who tell me some of the actions they have taken which resulted in little or no change. I always ask, 'so what did you do next?' and most of them say, 'Nothing - nothing happened so I gave up.' The one thing my journey to restore my pay taught me is that there is usually more than one strategy available to achieve your goal. Don't give up! Giving your best also means staying active. Back in December, the Associated Press ran a story on a woman named Rose Hamburger. Rose was upset at recent budget cuts in New York State so she started writing letters to Governor George Pataki. She said, 'I always watch the news, if I feel strongly [about a topic] I write - I think I represent older people.' What was remarkable about the story is that Rose is 105 years old. She offers this advice, 'Young ladies remember that no matter what happens, they can never take your education ... You must pursue your ambitions - and stay active as many years as you can.' I think it's important to pursue your ambitions. I think it's equally important to remain active after your goals are met because other support staff may need your help in achieving their ambitions. I'm not advocating doing all the work for them but library support staff give their best, just like librarians and libraries do, by providing information that help individuals remove obstacles and make them stronger. That's why libraries change lives - they are empowering places because information is power. Don't just store that information - pass it on and change someone's life. I believe giving our best means trying our best to get other support staff involved in what is happening in the library support staff community as well as the larger library community. It's difficult. I've come back from conferences all charged up, my batteries renewed, and I'd march right up to my co-workers and start telling them about it and how great it was and how they should get involved too. I don't mean to offend anyone here but the response I got was like a person who had found religion - people were happy for me but they didn't want to be preached at all day. It's difficult to get other support staff involved because they might not want to get involved - they may have other concerns that are more important to them. You, your supervisor, your administration can't wave a magic wand over them and pronounce 'you are now empowered, get involved'. As Chip Bell and Ron Zemke state in their book _Managing Knock Your Socks Off Service_ 'because personal power is already present within the individual, empowerment is not a gift one gives to another. To the contrary, personal power is released when managers and supervisors remove the barriers that prevent its expression.' I would add that personal power is also released when fellow support staff remove those barriers. How do we do that? Well, in a way the library support staff movement has already removed alot of barriers. If we can't badger them into action, what can we do? We have to tap into what's important to them. We have to be ready to answer their questions like - why should I attend the staff meeting or why should I join a committee or why should I pay dues to belong to that section or association or why should I travel to that conference? 'What's in it for me?' We can provide those answers directly or indirectly. I remember the time I came back from a NYSLAA conference and asked to be put on the agenda for the monthly staff meeting. At the meeting, and later captured in our weekly bulletin, I reported out about a proposal to eliminate the state's Library Clerk II series in favor of the generic clerical series. I also reported on the various library support staff certification movements taking place around the country. Well, you should've seen the people step forward with additional questions. It seems once you've tapped into what's important to them - they want to become involved. Giving our best means not giving up on your fellow support staff colleagues just because they didn't show any initial interest. As I mentioned earlier, the 'E' word - 'empowerment' - is being thrown around alot these days. It is one of those words that when you see it, or heard it used, often by CEO's or Directors, you'll either embrace it or it will totally repel you. Empowerment often raises its beautiful or ugly head when times get tough. In today's environment of streamlining, downsizing, rightsizing, reengineering, reinventing and reorganizing - managers are latching on to an idea that non-managerial staff have been professing since time began -- that those closest to the work are the ones who can make suggestions to improve their work. There's a line that I love that goes 'It's amazing how one thinks so clearly when their head is in a noose!' For libraries, financial times have always been tough and it doesn't look like it's going to get better anytime soon. I believe that getting by on less has brought the principles of empowerment faster to libraries. It seems that it has taken the worst - in this case economic reality - to bring out the best in library managers to involve staff. I also believe that the automation of libraries had a major role in bringing those principles faster to libraries. Many library managers gave support staff increasingly important work to do and with it came an increasingly important role in the daily operations of libraries. For that reason, many of the 'Library Support Staff Movement' workshop participants cited the creation of OCLC in 1967 as the defining milestone that launched the library support staff movement. Most library administrators today are aware of the benefits of an involved workforce. I remember when NYSLAA gave their annual supporter of support staff award to Dick Panz, the Director of the Rochester Public Library for his assistance in reducing the barriers for the Rochester library assistants who were planning the annual NYSLAA conference. In his acceptance speech, he acknowledged that NYSLAA and all the library assistants who were in attendance were actually doing him, other library directors and libraries in general a favor by developing library support staff and getting them involved in the profession. They know that involving staff brings new ideas and insights to the task at hand. They can see the benefit of having their staff professionally developed - especially in light of the perception that patrons, their customers, view all who work in a library as a librarian. They know that an involved workforce is a motivated workforce. They also know how important it is these days to retain their highly educated and motivated workforce. They know that self empowered employees are a building block to a strong organization. Library directors give their best when they remove the barriers to involvement at their library. Many have done so and they should be recognized. (To be continued...)