Welcome to ASSOCIATES! This journal is a forum for and about library support staff issues. ASSOCIATES is published three times per year in March, July, and November. Subscription is FREE!

ISSN 1077-6613

November 2008 (Vol. 15, no. 2)

To and From the Editors

From the Editor by Wendee Eyler

Editorial – The Right to Vote by Jim Jackson
Full voting rights were awarded Affiliate members of CILIP this year’s conference. The Associates Contributing Editor reveals his thoughts on this momentous occasion.

Letters to the Editor


My View From The Back Room by Carol Borzyskowski
Everything’s fine with your computer until BAM! Then what?

Bear Thoughts #10: Briet’s Antelope by Frank Exner, Little Bear
The story of Antelope teaches about reality-based information and the difference between things in nature and documents (including how natural objects become documents).

Library Life: A Column Of Eclectic Rantings by Katie Buller Kintner
Are library skills applicable to other jobs? Here’s a Top 10 list of transferable abilities, such as lion taming …


I Remember When …
Members of LIBSUP-L (LIBrary SUPport staff Listserv) filled in the blank for “I remember when …” Do you remember when library automation meant electric typewriters? Read on!

Problem Customers—or Customer Problems? by Leslie Charles
You can’t make a problem patron go away—but you can do something about the problem itself. Fix the problem instead of the blame. Here’s how.

Leadership for Library Support Staff by Kevin Dudeney
Many elements contribute to leadership for Library Support Staff. This is the first of several articles about training.

Library Newsletters: When People Hear “Drumbeats,” They Listen by Linda D. Lemery
Does your library need to improve communication? Here’s a model you could adapt for your use.

Counting the Days! by Tinker Massey
A book’s flight of the imagination alights at Embry-Riddle Aeronautical University Library.


Carlin René Sayles, Washington, D.C.
Carlin René Sayles is a Senior Library Technician on the Collections Maintenance Team (CMT) in the Geography and Map Division (G&M) of the Library of Congress, Washington, D.C.

Karen Newton, Sunderland, England
Karen Newton has worked for England’s City Of Sunderland Public Libraries for over 30 years, and currently works as a Project Coordinator within Culture & Tourism.


Library Support Staff Blogs reviewed by Michael D. Brooks
Blogs by and for library support staff are underrepresented in the blogosphere. What can you do about it?

Renaissance Library Calendar 2009 reviewed by Jean Turner Weiss
A review of the 2009 calendar featuring 12 beautiful libraries.

Conference Report

Mountains and Plains Parapros 17th Annual Conference by Judy Holtus

VLA Paraprofessional Forum 2008 Conference by Lydia Williams